FAQ

Category

About Accommodation

Fees & Payment
Can I pay by credit card?
We accept all major credit cards (JCB, VISA, UC, AMEX, NICOS, DC, SAISON, DINERS CLUB) and debit cards.
How much are parking charges?
525 yen per car per night.
How much is the cancellation fee?
For cancellations 2-9 days in advance - 20% of the hotel rate, for the day before - 50%, for the same day - 80%, and for a no-show - 100%.
Is there an ATM nearby?
Yes, there is an ATM at the post office in the prefectural office. (5 min. walk)
Is it possible to change currency at the front desk?
Yes, it is.
Guest Rooms
Do you have non-smoking rooms?
Yes, we have 8 single rooms in the Hon-kan (Main building), and 4 twin, 28 single, and 2 double rooms in the Bekkan (Annex).
(If the non-smoking rooms are full, we will use air-freshener in your room.)
Could I have a room on one of the higher floors?
Please request such a room when you make your reservation.
Please understand that there may be times due to the number of reservations when we cannot fulfill your request.
Are extra beds available?
No, unfortunately we cannot provide extra beds.
Do you lend out humidifiers and air cleaners?
Yes, please ask at the front desk.
Please request these when you make your reservation. We do not have many so there may be times when we cannot fulfill your request.
Do you have barrier-free rooms?
Wheelchairs can be used in the hotel, but we do not have any completely barrier-free rooms.
Assistance in the guest rooms and the hot spring will be necessary.
There are barrier-free toilets on the 1st floor of Hon-kan (Main building) and on the 3rd floor of Bekkan (Annex).
Do you have a cancellation waiting list?
No, unfortunately we do not.
What kind of room service do you have?
Unfortunately we do not have any room service.
Can I make international calls from my room?
Yes, after pressing the outside line button or (0), dial 001, the country code and then the number.
Children
Do you have infant beds?
No, unfortunately we cannot provide infant beds.
What are the room rates for children?
There is no extra charge for children under elementary school age who are sharing a room with an adult.
Elementary school age children/children who require items for their stay: 1,575 yen each. (We provide a bath towel, face towel and toothbrush.)
Children who are junior-high school age or over: Same as the adult rate.
What kind of children's amenities do you have?
Unfortunately we do not have any children's amenities.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is from 2:00pm and check-out is 10:00am.
The times may be different for some of the special plans, so please check your reservation plan.
What time should I check-in by?
The front desk is open 24 hours, so there is no time limit.
(Please call and let us know if you are going to arrive later than your arranged check-in time.)
Can the check-out time be extended?
Until 2:00pm the extension charges are 735 yen per hour for Hon-kan (Main building) and 840 yen per hour for Bekkan (Annex)
After 2:00pm the usual room rates apply.
Depending on the reservation situation, it may not be possible to extend your stay on the day.
Can I leave my luggage with you before check-in and after check-out?
Yes, you can leave your luggage here before check-in and also after check-out.
Do you have a curfew?
No, there is no curfew. The front desk is open 24 hours.
(When you go out, please hand your key over at the front desk.)
Business Services
Can I use internet in the rooms?
All rooms have LAN cables and the Internet can be used for free in the rooms.
Computers are not provided, so please bring your own.
Do you lend out computers?
We lend out computers for 1,000 yen per day.
We do not have many so please request one when you make your reservation.
We also have a computer which you can use for free in the lobby.
Can I send luggage from the hotel?
Yes, from the front desk by JP Express, Yamato, or Sagawa.
What time is breakfast served?
The Japanese/Western style buffet in Sky Candle on the 9th floor of Hon-kan (Main building): 7:00am - 11:00am.
The restaurant Ajisai on the 1st floor of Bekkan (Annex) serves Japanese/Western dishes from 7:00am - 10:00am.
Do you have a shuttle bus?
Yes. Pick up time is not set, but we offer pick-ups from 12:00pm to 9:00pm.
(If pick up is not possible, please come by taxi or bus.)
There is a shuttle bus back to the station every 30 minutes from 7:00am to 9:00am. (5 in total)
(There may be occasions when fewer buses are running.)
Can I send my luggage to you in advance?
Yes. Please let us know in advance.
You can leave your bags here before check-in. (Except valuables, food or dangerous items.)
Please write your name and the date you will be staying on the bags before sending them.
Do you have a convenience store in the hotel?
Yes, there is a convenience store on the 1st floor of Hon-kan (Main building), open from 7:00am to 12:00am.

About Dining

Dining
I have an allergy to some ingredients. Is it possible to change some items on the menu?
It depends on the allergy, however we can serve milk/eggs etc. without allergens.
Please let us know the details in advance. We will do what we can.
Can you cater for vegetarians?
Yes. If you let us know in advance, we will do what we can.

Hot Spring Bath

How many hot spring baths do you have?
We have one for men and one for women.
What time can the bath be used?
7:00am - 10:00am/12:00pm - 11:30pm. (Cleaning time is 10:00am - 12:00pm.)
Can Lake Shinji be seen from the bath?
Yes, it can.
Can the sunset be seen from the bath?
No, unfortunately it cannot.
Can the hot spring bath be used for day trips?
Yes, it can. The charge for using the hot spring bath only is 1,000 yen per person.

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